Help Center

Most Frequently Asked Questions

• Are these genuine OEM Toyota parts and accessories?

  Yes, we specialize in selling only genuine OEM parts and accessories.
  All parts sold on our website ship from our authorized dealerships located all across the US and are the same exact parts found at your local dealer.

• Does ToyotaPartsDeal.com accept phone, fax, live chat or email orders?

  Unfortunately, we do not. Due to our commitment to provide our customers with the highest level of security and protection, all orders must be placed online through the website only.

• How long does it generally take for an order to be processed and shipped out?

  Our processing time is typically the next 1 to 3 business days from the order date. If there are any unexpected delays, we will always notify you via email. Once your order is shipped, you will receive an email including the invoice and a tracking number for you to track the shipment. The order will generally be delivered within 1 to 3 business days. Please allow 24 hours for carrier to update shipping information.
  You can also use Track Order to check the status of your order.

• If I select an Overnight shipping option, will my part(s) ship out the same day I place the order?

  Overnight shipping guarantees transit time only after the order has completed processing. Processing may require 1 to 3 business days if parts must be sourced from the manufacturer. Please note that expedited shipping options do not speed up order processing time.

• What is the Parts Question Guide and how do I use it?

  The parts question guide is a technical support self-service feature that we offer to help you locate a part using the online catalog, find a part using the Search Bar, search by part number and getting more information about a part you located. You are able to access the Parts Question Guide through our online catalog pages located on the upper right-hand corner and underneath the shopping cart icon.

• Why was I informed that a part I purchased on your site is discontinued?

  Some parts may be discontinued by the manufacturer. If your order contains a discontinued parts and we are unable to obtain it through our dealership network, we will notify you via email. The discontinued parts will be removed from your order and we will proceed with the remaining order. You will not be charged for parts removed from an order.

• How can I check my order status?

  You may check your order status or reply to our message by using Track Order or logging into your account. We will also notify you of any updates or issues with your order via email.

• Why is my shipping address required to be on file with my credit card company?

  This security measure protects you from identity theft and fraudulent transactions.
  
  If the shipping address differs from the billing address, it must be added to the credit/debit card as an "alternate shipping address." Only the cardholder can authorize adding an alternate shipping address. Without this policy, anyone with a card number could place an order and ship it anywhere.

• If the returned part does not meet the return policy, what happens next?

  If a returned part is not eligible for a refund, we will inform the customer immediately by email. The part in question can be returned back to the customer at their own cost. The customer is responsible for returning the part back to us in the condition that it was shipped (ex. original package intact, cannot be damaged, in resalable condition, etc.).

• Do you ship internationally? If so, how much will it cost?

  Yes, we ship worldwide via FedEx.
  For international shipping estimates, please proceed to "SECURE CHECKOUT" for a more accurate shipping quote.