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International Shipping

  • Do you ship internationally? If so, how much will it cost?

    Yes, we have partnered with FedEx CrossBorder to service our international customers. You will have to checkout using our international check out option to check the list of international countries that we ship to. You can also estimate delivery and shipping costs in the international checkout option.

    If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS. If your order exceeds USPS limitations, we will contact you to resubmit your order via FedEx CrossBorders.

    Please click here to view our International Policy.
  • Why do I need to contact FedEx Cross Border for my order status if I placed my order on your website?

    At checkout, your payment is made through FedEx Cross Border. Once your order is shipped by us, it goes directly to a FedEx Cross Border facility where it gets inspected, repackaged, and reshipped to its international destination. A Universal Tracking Number is then provided to you by FedEx Cross Border to track your order. Once shipped, please contact FedEx Cross Border for your order status.
  • Do I have to pay duties and taxes if my order ships outside the U.S.?

    Your local customs officials will assess taxes before allowing your order to enter your country. You are responsible for all customs fees, including duties, taxes, brokerage fees, and any other fees. We have no control over these fees.
  • Why do I need to use FedEx Cross Border to have my order shipped to me outside of the U.S.?

    We have partnered with FedEx Cross Border to service our international customers to streamline the customs and brokerage process. Use the international checkout option to check the list of international countries that we ship to.
  • Why does my order show delivered to an address in the US if my order was supposed to ship outside of the U.S.?

    Orders shipping internationally are first delivered to a FedEx Cross Border facility in Fontana, CA or St. Petersburg, FL before shipping to their international destinations. For more detailed information on when you can expect to receive your order, please contact FedEx Cross Border customer service at 1-203-683-4894.
  • What's your Return Policy for international orders?

    If you receive your international order with a damaged, missing or incorrect part, please contact FedEx Cross Border at fcbclaims@ftn.fedex.com to file a claim.
    RMA's are for domestic/non-international orders only.